Frequently Asked Questions - All Departments

General Business Information

About Our Company

How long have you been in business? We've been proudly serving customers for over 30+ years, building a reputation for quality, reliability, and exceptional customer service. Our experience spans hundreds of successful projects across various industries and customer needs.

Are you licensed and insured? Yes, we maintain all required business licenses for our industry and carry comprehensive insurance including general liability, product liability, and professional indemnity coverage. Proof of insurance and licensing can be provided upon request.

What are your business hours?

• Monday - Friday: 8:00 AM - 6:00 PM
• Saturday: 9:00 AM - 4:00 PM
• Sunday: Closed
• Emergency Contact: Available 24/7 for urgent matters

 

Sales Department

Ordering & Purchasing

How do I place an order? You can place orders through our website, by phone, email, or by visiting our showroom. Our sales team will guide you through the process and ensure you get exactly what you need.

Do you offer price matching? Yes, we offer price matching on identical products from authorized dealers. Bring us a written quote and we'll match or beat the price while providing our superior service and warranty.

What payment methods do you accept?

• Cash and checks
• All major credit cards (Visa, MasterCard, American Express, Discover)
• PayPal and digital wallets
• Business accounts with net 30-day terms (approved customers)
• Financing options available

Can I get a quote before ordering? Absolutely! We provide detailed written quotes for all services and custom work. Standard product pricing is available on our website or by contacting our sales team.

Do you offer bulk or wholesale pricing? Yes, we offer volume discounts for bulk orders and have wholesale programs for qualified businesses. Contact our sales department for wholesale pricing and requirements.

What's your return policy?

• 30-day return period for unused items in original packaging
• Custom items are non-returnable unless there's a manufacturing defect
• Restocking fee may apply to special orders
• Full refund or exchange available for defective items

Customer Service Department

Support & Communication

How can I contact customer service?

• Phone: [Phone Number] (Mon-Fri 8 AM - 8 PM)
• Email: admin@prddiam.com
• Live Chat: Available on our website during business hours
• In-Person: Visit our customer service desk

How quickly do you respond to inquiries?

• Phone calls answered within 3 rings during business hours
• Emails responded to within 2 hours during business days
• Live chat responses are immediate during staffed hours
• After-hours messages receive response by next business day

Do you have a customer loyalty program? Yes! Our VIP program offers exclusive benefits including priority service, special discounts, early access to new products, and reward points for every purchase.

How do you handle complaints? We take all concerns seriously and follow a structured resolution process:

1. Immediate acknowledgment within 24 hours
2. Investigation and assessment
3. Proposed solution within 48 hours
4. Follow-up to ensure satisfaction

Production Department

Manufacturing & Custom Work

What is your production capacity? Our facility can handle [X units] of standard products per day and [X] custom projects simultaneously. We scale production based on demand and maintain quality standards at all volume levels.

How do you ensure quality control?

• Multi-stage quality inspections
• Certified materials and processes
• Experienced craftspeople and technicians
• Final inspection before delivery
• Customer approval checkpoints for custom work

Can you handle rush orders? Yes, rush orders are available for an additional fee. Typical rush timeline is 50% faster than standard, depending on current capacity and project complexity.

Do you use environmentally friendly practices? We're committed to sustainability through:

• Eco-friendly materials when available
• Waste reduction and recycling programs
• Energy-efficient equipment
• Sustainable sourcing practices

What if there's a defect in production? Manufacturing defects are covered under our warranty. We'll repair or replace defective items at no cost to you and investigate to prevent future occurrences.

Technical Department

Product Support & Specifications

Do you provide technical support? Yes, our technical team offers:

• Product installation guidance
• Troubleshooting assistance
• Maintenance recommendations
• Technical specifications
• Compatibility assessments

Are technical drawings available? Technical drawings, CAD files, and detailed specifications are available for most products. Custom work includes complete technical documentation upon completion.

Do you offer training on your products? We provide training sessions for complex products and systems, including:

• On-site training at your location
• Online video tutorials
• Written instruction manuals
• Phone support for ongoing questions

Can you help with product selection? Our technical team can recommend the best products for your specific application based on:

• Environmental conditions
• Performance requirements
• Budget constraints
• Integration needs

Shipping & Logistics Department

Delivery & Transportation

What shipping options do you offer?

• Standard Ground: 5-7 business days
• Expedited: 2-3 business days
• Overnight: Next business day
• Local Delivery: Same day or scheduled
• White Glove: Includes setup and installation

How much does shipping cost? Shipping costs vary by size, weight, destination, and service level. We provide exact shipping quotes before finalizing your order. Free shipping available on orders over $[X amount].

Do you ship internationally? Yes, we ship to most countries worldwide. International shipping includes customs documentation and tracking. Delivery times vary by destination and customs processing.

How do I track my shipment? Tracking information is automatically sent via email when your order ships. You can also check order status on our website or call customer service for updates.

What if my shipment is damaged? All shipments are fully insured. Report damage immediately and we'll file an insurance claim and arrange for replacement or repair at no cost to you.

Can I change my delivery address? Address changes are possible before shipment. Contact us immediately if you need to modify delivery details. Changes after shipment may incur additional fees.

Finance Department

Billing & Financial Services

When will I be charged?

• Standard orders: Charged when order ships
• Custom work: 50% deposit required, balance due on completion
• Services: Payment due upon completion unless other arrangements made

Do you offer financing? Yes, we partner with financial institutions to offer:

• 0% interest for qualified customers (6-12 months)
• Extended payment plans
• Business financing options
• Lease-to-own programs

Can I pay in installments? Installment plans are available for large orders. Contact our finance department to discuss payment schedule options that work for your budget.

Do you provide invoicing for businesses? Yes, we offer NET 30-day terms for approved business customers. Business account setup includes credit check and requires business license and references.

What if I can't pay on time? Contact our finance department immediately if you're experiencing payment difficulties. We work with customers to find reasonable solutions and avoid service interruptions.

Warranty & Service Department

After-Sale Support

What warranty do you provide?

• Products: 1-year manufacturer warranty plus our service guarantee
• Custom Work: 1-year craftsmanship warranty
• Installation Services: 90-day service warranty
• Extended warranties: Available for purchase

What does your warranty cover?

• Manufacturing defects
• Workmanship issues
• Premature failure under normal use
• Parts and labor for covered repairs

What's NOT covered by warranty?

• Normal wear and tear
• Damage from misuse or abuse
• Modifications by unauthorized parties
• Environmental damage beyond normal conditions

Do you provide repair services? Yes, we offer comprehensive repair services:

• In-warranty repairs at no charge
• Out-of-warranty repairs at competitive rates
• Emergency repair services
• Preventive maintenance programs

How do I make a warranty claim?

1. Contact our service department
2. Provide purchase information and description of issue
3. Schedule inspection if required
4. We handle repair or replacement
5. Follow-up to ensure satisfaction

Safety & Compliance Department

Regulations & Standards

Do your products meet safety standards? All our products meet or exceed applicable safety standards and regulations including:

• Industry-specific certifications
• Environmental compliance
• Occupational safety requirements
• International standards when applicable

Are safety data sheets available? Yes, Material Safety Data Sheets (MSDS) are available for all products that require them. We can provide safety documentation and handling instructions.

Do you follow environmental regulations? We maintain strict compliance with all environmental regulations and hold necessary permits. Our processes are regularly audited for compliance.

Human Resources Department

Employment & Company Culture

Are you hiring? We're always looking for talented individuals to join our team. Current openings are posted on our website careers page. We offer competitive salaries, benefits, and growth opportunities.

What benefits do you offer employees? Our comprehensive benefits package includes:

• Health, dental, and vision insurance
• Retirement savings plan with company matching
• Paid time off and holidays
• Professional development opportunities
• Employee discounts

Do you offer internships or apprenticeships? Yes, we partner with local schools and organizations to provide hands-on learning opportunities in various departments.

IT Department

Technology & Digital Services

Is my personal information secure? We use industry-standard security measures to protect customer data including:

• Encrypted data transmission
• Secure payment processing
• Regular security audits
• Strict privacy policies

Do you have a mobile app? Our mobile app is available for iOS and Android, featuring:

• Order tracking
• Product catalogs
• Account management
• Direct communication with support

Can I access my account online? Yes, create an account on our website to:

• View order history
• Track shipments
• Download invoices
• Manage account information
• Access exclusive online content

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Still Have Questions?

Contact Us:

• Phone: +91 9313217371
• Email: admin@prddiam.com
• Website: www.prddiam.com
• Social Media: Follow us on Instagram for updates and tips

Visit Our Location:

• See our showroom and meet our team
• Get hands-on demonstrations
• Speak directly with department specialists
• Schedule consultations

We're committed to providing exceptional service and support. If you don't see your question answered here, don't hesitate to contact us directly!