Custom Order Guide

Welcome to Our Custom Order Process

We're excited to help you create something unique! This guide will walk you through everything you need to know about placing and managing your custom order.

How Custom Orders Work

Step 1: Initial Consultation

• Contact us with your custom request via email, phone, or our contact form
• Describe your vision, requirements, and any specific details
• Share reference images, sketches, or inspiration materials if available
• We'll schedule a consultation to discuss your project in detail

Step 2: Quote & Design Process

• We'll provide a detailed quote including materials, labor, and timeline
• Initial design concepts will be presented for your review
• Revisions and refinements are included (up to 3 rounds typically)
• Final design approval required before production begins

Step 3: Order Confirmation

• 50% deposit required to secure your order and begin production
• Signed agreement outlining specifications, timeline, and terms
• Production timeline will be provided (typically 2-6 weeks depending on complexity)

Step 4: Production Updates

• Regular progress updates will be sent via email
• Photos of work-in-progress available upon request
• Any changes during production may affect timeline and cost

Step 5: Completion & Delivery

• Final quality check and photos sent for approval
• Remaining balance due before shipping/pickup
• Delivery or pickup scheduled according to your preference

What We Need From You

Required Information

• Detailed Description: Be as specific as possible about your vision
• Dimensions: Exact measurements if applicable
• Materials Preference: Any specific materials you want or want to avoid
• Color Specifications: Pantone colors, hex codes, or physical samples
• Timeline: When you need the item completed
• Budget Range: This helps us recommend the best options for you

Helpful Extras

• Reference photos or examples
• Sketches or drawings
• Brand guidelines or style preferences
• Intended use or purpose of the item

Pricing & Payment

How We Price Custom Work

• Materials: Cost of raw materials and supplies
• Labor: Time required for design, production, and finishing
• Complexity: More intricate designs require additional time
• Timeline: Rush orders may incur additional fees
• Quantity: Multiple items often have per-unit savings

Payment Schedule

• Deposit: 50% required to begin (non-refundable after design approval)
• Final Payment: Remaining 50% due before completion
• Accepted Methods: Cash, check, credit cards, bank transfer

Timeline Expectations

Typical Timeframes

• Simple Projects: 1-2 weeks
• Standard Custom Work: 2-4 weeks
• Complex Projects: 4-8 weeks
• Rush Orders: May be available for additional fee

Factors Affecting Timeline

• Design complexity and revision rounds
• Material availability
• Current order volume
• Seasonal busy periods
• Weather conditions (for certain materials/processes)

Design Changes & Revisions

Included Revisions

• Up to 3 rounds of design changes at no extra cost
• Minor adjustments during production when possible

Additional Changes

• Major design changes after approval may incur additional fees
• Changes during production may extend timeline
• Final approval locks in the design - changes after this point are limited

Quality Guarantee

Our Promise

• Skilled craftsmanship using quality materials
• Items made to your approved specifications
• Satisfaction guarantee - we'll work with you to make it right

What's Covered

• Manufacturing defects
• Items not matching approved design
• Quality issues within 30 days

Not Covered

• Normal wear and tear
• Damage from misuse
• Changes in personal preference after completion

Shipping & Delivery

Local Delivery

• Available within [X mile radius]
• Delivery fee based on distance
• White glove delivery available for fragile items

Shipping Options

• Standard ground shipping
• Expedited options available
• Fully insured and carefully packaged
• Tracking information provided

Pickup

• Free pickup at our location
• Scheduled appointments required
• Bring vehicle appropriate for item size

Care & Maintenance

General Care Instructions

• Specific care instructions provided with each item
• Maintenance tips to extend lifespan
• Cleaning recommendations based on materials used

Warranty Information

• 1-year warranty against manufacturing defects
• Care instruction compliance required for warranty coverage
• Repair services available beyond warranty period

Frequently Asked Questions

Can I see my item before it's finished?

Yes! We provide progress photos and welcome scheduled visits to see your item in production.

What if I don't like the final result?

We work closely with you throughout the process to ensure satisfaction. If there's an issue with our workmanship, we'll make it right.

Can I make changes once production starts?

Minor changes may be possible depending on the stage of production. Major changes will require additional time and cost.

Do you offer rush services?

Yes, rush orders are available for an additional fee, subject to our current capacity.

What happens if you can't complete my order?

In the rare event we cannot complete an order due to unforeseen circumstances, we'll provide a full refund of any payments made.

Contact Information

Ready to start your custom project?

• Email: [your-email@business.com]
• Phone: +91 9313217371
• Hours: 9:00 am to 5 pm
• Website: www.prddiam.com

We look forward to creating something amazing for you!

This guide covers our standard process. Some projects may have unique requirements. We'll discuss any variations during your consultation.