Are lab diamonds really "diamonds"?
Yes, Lab diamonds have identical chemical composition and made using lab techniques of high temperature high pressure (HPHT) & Chemical vapor disposition (CVD). One can say even better than natural diamonds as they have better clarity and sparkle, are not energy intensive as natural diamonds and leaves less carbon footprint and less expensive.
Are the diamonds certified?
Yes all the diamonds over one carat comes with certification by default. Customers can get the diamonds smaller than carat certified at a minimal extra cost of USD 70$. We provide IGI Certification which is recognized internationally and accepted as an industry standard.
Can I make a custom design or make design changes?
Yes we provide free one-to-one consultation to make one-off custom piece based on your requirements and specification. Visit "Book a call" section on home page.
How long does the shipping take and how can i track my order?
All the rings are made to order in a limited quantity, so the order processing will take 5-7 business days. Once ready to ship, shipping will be another 5-7 business days except in some case of delays.
Tracking number is generated within 24hrs of shipping and will be mailed to you.
Are items returnable?
Yes we provide hassle free 14 days return policy for your peace of mind. The items should be unworn, unbroken or you received defective item. The refund is processed within 3 business days upon receiving the item back to point of origin. Please refer to return policy for details.
Is it safe to order online? can I make payment with my bank account or credit card?
Yes, absolutely. Our site is fully safe with SSL certificate & secure checkout. We accept all payment method. We are a registered company with 15+ year of history and have necessary compliance.
What do you mean by sustainable/ecofriendly/ ethical diamonds?
Lab diamonds are made in lab using renewable energy and not mined, without forced labor, reducing carbon footprint & using less energy than natural diamonds that have history of exploitative practices of human resources and energy intensive mining operation. Take a step towards future proofing our earth and resources without compromising on shiny sparkle.
Do you guys offer warranty?
Yes we offer 6 month warranty on all items, however the warranty is for repair only and does not qualify for replacement except in some cases. and you can also replace or repair your items
Are all items in solid metal or plated?
All our pieces are made in solid metal and hand finished. We are planning to include plated jewelry for more price inclusive range. Subscribe Now and keep updated on new launches.
